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Need help?

Whether it's finding out how to manage your account or understanding our charges, our help & support tool can give you the quickest and most convenient way to answer your questions. 

Before you call

For Personal Investing or Fidelity Wealth, you’ll need your Customer Reference Number when you call which you can find on a recent statement and valuation. It’s a ten digit number starting 100.

If you’re logged in, you can also find it on your account summary page.

Personal Investing

Call our UK & Ireland-based team on 0333 300 3350. Our lines are open Monday - Friday 8am - 6pm, Saturday 9am - 2pm. We’re here to help you through the Bereavement process, our team is a call away on 0800 41 41 16.

Fidelity Wealth

If you’re part of Fidelity Wealth, call 0800 222 456. Our lines are open Monday - Friday 8am - 6pm, Saturday 9am - 2pm.

Pension Service Centre

If you’d like to find out more about your Workplace pension, call 0800 3 68 68 68. Our lines are open Monday - Friday 8am - 6pm.